These services have been provided in more than 34 languages through a combination of in-house staff and contracted telephonic and on-site interpreters.
Interpreting Services, or the conversion of a spoken message from one language into another. Assistance with cross-cultural communication to ensure the delivery of health care services that are respectful and compatible with patients and families' cultural health beliefs. In addition, our specialists are nationally certified medical interpreters who have received special training to deliver interpreting services in a health care environment, as well as training in knowledge and interpretation of medical terminology. All are required to have fluency in English and a second language, and must pass an oral and written test in order to be hired. Our Language and Cultural Specialistshave a Bachelor's degree, Master's degree or Certificate of Completion from a formal Interpreter Training Program or extensive experience interpreting in health care and clinical settings. LANGUAGE TRANSLATOR SERVICES PROFESSIONAL
We are also the first to implement a professional career ladder for language professionals as published in the Joint Commission Journal on Quality and Patient Safety. We are one of the first hospitals in the nation to have instituted a formal Diversity Services Department with services that meet the Culturally and Linguistically Appropriate Standards (CLAS) of the Department of Health and Human Services, Office of Minority Health. We want to ensure that our culturally and linguistically diverse patients/families can communicate effectively with the medical staff and employees.
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